Authorized to install and service
CAN'T CALL RIGHT NOW?
Most often the safety sensors near the floor are misaligned or blocked, clear anything in front of them and check that both lights are steady. If it still won’t close, it may be a broken spring, a cable off the drum, or an opener limit setting. Stop running the opener and call for service before the problem gets worse.
We run seven-day emergency dispatch across the Austin metro and prioritize urgent calls like a door stuck open or a car trapped inside. Call and we’ll give you the soonest window we have.
If your house is left open to the street, your car is trapped, or the door is blocking your only exit, yes, treat it as urgent and call right away. If the door is closed and simply noisy or slow, it can usually wait for a scheduled visit.
We do not add a surcharge just for showing up on a weekend. You get the same straight pricing, quoted before work starts, whatever day it is.
If the springs are intact, you can pull the manual release cord and lift the door by hand. If a spring is broken, do not force it, because the door has no counterbalance and can drop. Call and we will get to you fast.
We prioritize doors stuck open, cars trapped inside, and doors off the track. Call and we will tell you honestly the soonest window we have, and whether it is safe to wait.
No, stop using it. A door that slams usually means a spring or cable failed, and running the opener against that can bend panels and damage the opener. Leave it down and call.
Yes. If the door is stuck open, we will get it closed and secured so your home is not left open overnight, then sort out the full repair.
